Privacy Policy

Effective Date: September 3, 2026

Factory Direct Bath & Shower Co. LLC (“Factory Direct Bath & Shower,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information obtained through factorydirectbath.com, our contact forms, chat services, telephone communications, and related services.

Information We Collect

We may collect information you voluntarily provide, including:

Your name
Email address
Telephone number
Home or project address
Information about your remodeling project
Appointment preferences
Messages and other communications you send us

We may also automatically collect limited technical information when you visit our website, including your IP address, browser type, device information, pages visited, referring website, and information collected through cookies or similar technologies.

How We Use Your Information

We may use your information to:

Respond to questions and estimate requests
Schedule and manage consultations
Provide information about our products and services
Communicate regarding appointments, projects, and customer service
Send promotional communications when you have consented to receive them
Operate, maintain, and improve our website and services
Prevent fraud, protect our business, and comply with legal obligations

Text Messages and Mobile Information

If you provide your telephone number and expressly consent to receive text messages, Factory Direct Bath & Shower may send customer-care and promotional messages. Message frequency varies. Message and data rates may apply.

Consent to receive marketing text messages is not a condition of purchasing any goods or services. You may opt out at any time by replying STOP. For assistance, reply HELP or contact us using the information below.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text-message opt-in data and consent will not be sold, rented, shared, or transferred to third parties or affiliates for their own marketing purposes.

We may share information with service providers or subcontractors only when reasonably necessary to provide requested services, operate our communications systems, schedule appointments, complete projects, or comply with applicable law. This does not include sharing text-message opt-in data or consent for third-party marketing.

How We Share Information

We do not sell your personal information.

We may disclose personal information to:

Service providers that help operate our website, communications, scheduling, customer-management, and business systems
Licensed contractors and subcontractors involved in providing services you request
Professional advisers, insurers, or government authorities when reasonably necessary
Another entity in connection with a merger, acquisition, financing, or sale of business assets
Other parties when required by law or necessary to protect our rights, customers, or the public

These parties may receive only the information reasonably necessary to perform their services and are not authorized to use text-message consent for independent marketing.

Cookies and Analytics

Our website may use cookies and similar technologies to operate properly, remember preferences, understand website traffic, and improve the user experience. You may control cookies through your browser settings. Disabling cookies may affect certain website features.

Data Security and Retention

We use reasonable administrative, technical, and organizational safeguards to protect personal information. However, no internet transmission or storage system can be guaranteed to be completely secure.

We retain information for as long as reasonably necessary to provide services, maintain business records, resolve disputes, enforce agreements, and comply with legal obligations.

Your Choices

You may request access to, correction of, or deletion of personal information we maintain about you, subject to applicable legal and recordkeeping requirements. You may also unsubscribe from marketing emails using the link included in those emails and opt out of text messages by replying STOP.

To submit a privacy request, contact us using the information below.

Third-Party Links

Our website may contain links to websites operated by other organizations. We are not responsible for the content, security, or privacy practices of those websites.

Children’s Privacy

Our website and services are not intended for children under 13, and we do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with a revised effective date. Your continued use of the website after an update constitutes acknowledgment of the revised policy.

Contact Us

If you have questions or requests regarding this Privacy Policy, contact:

Factory Direct Bath & Shower Co. LLC
Address: 5624 N Vista Grande Dr, Otis Orchards, WA 99027
Email: greg@factorydirectbathco.com
Phone: +1 509-321-4181
Website: https://factorydirectbath.com